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Terms and Conditions

Effective Date: December 1, 2024

Welcome to pourstudios.com (the “Website”), owned and operated by POUR Studios and Design (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of the Website and any related services, content, or products provided through it.

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By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, you must discontinue your use of the Website immediately.

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1. Introduction to Services

The Website provides an online platform offering custom artwork, handmade jewelry, and other related products and services. Additionally, the Website may include features such as:

  • User-uploaded content, including designs, images, and comments.

  • Interactive functionalities such as product reviews or blog discussions.

  • Secure online purchasing options through various payment providers.
     

By using this Website, you agree to:

  • Use the Website only for lawful purposes.

  • Provide accurate and truthful information for transactions and account creation.

  • Adhere to all applicable laws and regulations.
     

2. Purchases and Key Commercial Terms

When purchasing products from the Website, you acknowledge and agree to the following:

Purchaser Responsibilities

  • You are responsible for reading the full product listing, including item descriptions, pricing, and policies, before making a purchase.

Payment Obligations

  • Payments must be made through the approved payment methods listed at checkout, including Visa, Mastercard, Discover, PayPal, Klarna, Affirm, and American Express.

  • Orders will not be processed until payment is successfully completed.

Cancellations

  • Orders cannot be canceled once they have been processed for shipping.
     

3. Return and Refund Policy

Our return and refund policy is designed to ensure fairness for both parties.

Eligibility

  • Only handmade jewelry items are eligible for repairs, replacements, or partial refunds on a case-by-case basis.

  • To qualify, items must be returned in their original condition and accompanied by proof of purchase.

Customer Responsibilities

  • Customers are responsible for the costs of return shipping.

  • Items must be packaged securely to prevent damage during transit.

Evaluation Process

  • Return requests must be submitted to pourstudios@gmail.com and will be reviewed individually.

  • Refunds, repairs, or replacements are issued at our discretion.


4. Changes to Services and Offerings

We reserve the right to modify, suspend, or discontinue any part of the Website or services at any time without prior notice or liability.

Examples of Modifications

  • Changes to product availability, pricing, or descriptions.

  • Temporary or permanent removal of features or functionalities.

  • Maintenance or technical updates that limit access to the Website.
     

These changes may occur for any reason or no reason at all, at our sole discretion.
 

5. Intellectual Property Rights

All materials and content on the Website, including text, graphics, images, logos, software, and videos, are protected by intellectual property laws and are the exclusive property of POUR Studios and Design or our licensors.

Ownership

  • You are granted a limited, non-exclusive license to access and use the Website for personal or non-commercial purposes.

  • You may not copy, modify, distribute, publicly display, or create derivative works from any Website content without prior written consent.

Trademarks and Third-Party Logos

  • POUR Studios and Design owns the rights to its own trademarks, service marks, and logos used on the Website.

  • Payment provider logos (e.g., Visa, Mastercard, PayPal, Klarna) and any stock media used are the exclusive property of their respective owners. We do not claim any rights to these trademarks. Their use on the Website is solely for informational or operational purposes.

 

6. User-Uploaded Content

If you upload any content to the Website, including but not limited to designs, images, animations, videos, audio files, logos, fonts, and literary works, you confirm that:

  • You own all necessary rights or have received the appropriate licenses to upload or share the content.

  • The content does not infringe on third-party rights or violate any laws.

  • By uploading, you grant us a non-exclusive, royalty-free license to publicly display, use, and distribute the content as part of our services.

 

7. Warranties and Disclaimers

The Website and its products and services are provided "as is" and "as available," without warranties of any kind.

No Warranties

  • We do not guarantee the availability, accuracy, or reliability of any Website features or content.

  • We disclaim all implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Repairs and Replacements

  • Repairs or replacements are limited to handmade jewelry items and are evaluated individually.

 

8. Account Suspension and Termination

We reserve the right to suspend or terminate accounts at our discretion for the following reasons:

  • Violation of these Terms or applicable laws.

  • Engagement in fraudulent, harmful, or abusive behavior.

Cancellation by User

9. Indemnification

You agree to indemnify and hold harmless POUR Studios and Design, its affiliates, and its agents from any claims, damages, or expenses arising out of:

  • Your use of the Website.

  • Violations of these Terms.

  • Infringement of third-party rights.
     

10. Limitation of Liability

To the maximum extent permitted by law, POUR Studios and Design shall not be liable for:

  • Indirect, incidental, or consequential damages, including lost profits, data, or goodwill.

  • Unauthorized access to your account or personal information.

Our total liability is limited to the amount you paid for the affected product or service.

 

11. Changes to These Terms

We reserve the right to update or revise these Terms at any time.

Your continued use of the Website constitutes acceptance of the revised Terms.

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12. Promotional Communications

By using the Website, you consent to receive promotional emails and messages.

Opt-Out Option

 

13. Dispute Resolution and Governing Law

Arbitration

  • All disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA).

  • Arbitration will take place in a neutral location agreed upon by both parties.

Exceptions

  • Intellectual property disputes may be resolved in court.

  • Claims eligible for small claims court may be brought in the appropriate jurisdiction.

 

14. Customer Support and Contact Information

For assistance or inquiries, please contact us at:

15. Community Guidelines

If the Website includes community features:

  • Public profiles and activities (e.g., posts, comments) may be visible to others.

  • Users can opt out of community features, limiting their access to certain functionalities.

 

Thank you for choosing POUR Studios and Design. Your trust and support are greatly appreciated.

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